AeroGarden Strawberries

Update on the AeroGarden Light

Today, I called 1-800-GROW-NOW at 6:56pm Eastern time to get some help with the blown out lightbulb.  I was on hold for ten minutes and 20 seconds.  When AeroGrow Customer Service did pick up, a friendly voice greeted me.  After informing the woman that my AeroGarden bulb had blown out within the first month, she immediately said she would have not one, but TWO replacement lights sent out the next day. 

No questions asked.

Hands down, my best customer service-related experience of 2007.   She even commented on my 404 area code that I was calling from and we started chatting about how she used to live in Atlanta and ended up moving to Colorado to get away from the traffic. (Amen to that!)

All in all, I am very satisfied with the help team experience over at AeroGrow.  Sure, the ten minutes on hold could have been better, but when my call was answered the problem was taken care of immediately.  I would much rather stay on hold for a little while and actually SOLVE the problem the first time rather than calling and having to jump through hoops to get assistance. 

Experiences like this create passionately devoted customers.

In the meantime, I have setup a simple 40W light that is pointing at the right side of the AeroGarden to ensure they receive some light while I wait for USPS to deliver the new bulbs.